Follow Up Survey
A follow up survey, sent after an initial service or event to gather additional insights or feedback. Helps ensure continued customer satisfaction and identify any ongoing issues.
Download Template
To import downloaded template, follow import survey knowledge base article.
Ever feel like the story isn’t over after the first survey? The Follow Up Survey helps you check in after a service or event, capturing fresh insights and spotting any issues that may have surfaced since your initial touchpoint. Everything happens where it should—inside Salesforce.
Revisit key satisfaction drivers while adding new questions about recent experiences, so you catch changes in sentiment or unresolved concerns.
Ask about ongoing needs, feature requests, or support follow-up, ensuring you never miss a chance to deepen relationships.
Include branching logic that adapts to previous answers, making sure every follow-up feels personal and relevant.
Trusted by Major Brands Worldwide
Related Templates
Customer Feedback Survey
A follow up survey, sent after an initial service or event to gather additional insights or feedback. Helps ensure continued customer satisfaction and identify any ongoing issues.
Service Cancellation Survey
A follow up survey, sent after an initial service or event to gather additional insights or feedback. Helps ensure continued customer satisfaction and identify any ongoing issues.
Customer Service Satisfaction Form
A follow up survey, sent after an initial service or event to gather additional insights or feedback. Helps ensure continued customer satisfaction and identify any ongoing issues.
Frequently Asked Questions
-
What kinds of questions work best in a follow up survey?
Mix scaled questions about satisfaction and ongoing support with open-ended prompts about new concerns, ideas, or requests.
-
How do I act on feedback from follow up surveys?
Integrate responses in real time with Salesforce reports and dashboards, so your team can spot trends and respond quickly to keep customers happy.