Real-Time SurveyVista Dashboards Fueled by Salesforce Data Are a "Game Changer" for FourBlock

Why they left GetFeedback

FourBlock has over 4,000 alumni and welcomes about 750 new students each year into their programs. They offer an eleven-week program on job readiness, which conducts weekly sessions between veterans and different prospective employers. Before and after each session, students will receive surveys to help assess their career readiness, as well as measure the impact of these interactions.

However, the GetFeedback pricing model placed significant constraints on their program’s growth. The increased cost for more responses and surveys caused frustration and prevented the team from capturing all the necessary feedback they needed.

Why SurveyVista?

“SurveyVista eased the pricing constraints for us,” says Lisa Stern, Director of Program Impact and Assessment at FourBlock. “We found it on the Salesforce AppExchange. The communication was excellent from the very start. The SurveyVista team explained the process incredibly well, and responded to questions quickly. We also found the Knowledge Bank impressive.”

“SurveyVista makes it a lot easier to work with our custom objects,” adds Liz McCormick, Salesforce Administrator at FourBlock, “and it’s easy and automatic to create or update Salesforce records based on survey responses. GetFeedback was more limited in comparison.”

In addition, FourBlock wanted a platform that makes it easy to create dashboards in Salesforce, and frees them up from having to answer questions about data that everyone should be able to see in real-time.

The Migration

“The SurveyVista team customized a whole best practices guide for us specifically designed for migrating from GetFeedback,” says Liz with a smile. “That blew us away. It’s the definition of going above and beyond. It was very helpful.”

The Results

“We had to log into GetFeedback, find the information, export spreadsheets, and do the calculations on our own,” says Lisa. “However, with SurveyVista, because all the data is captured and stored in Salesforce, we can quickly build dashboards right inside the CRM and share them with the internal stakeholders. Everyone can easily see how program participants are doing in real-time.”

Another benefit of SurveyVista is that it empowers FourBlocks to create an even more robust program, without having to worry about the snowballing costs. They recently expanded their program to capture feedback from their volunteer coaches, unlocking a whole new dataset for improving their curriculum and student experience.