Technicalities made simple.

For the uninitiated, it might be quite a hassle to get acquainted with best practices to manage customer feedback & act on the feedback as well as the nitty-gritty of survey frameworks. Keeping this in mind, this Blog section was created as a verbal walkthrough for our customers. It consists of articles that explains versatile customer feedback collection use cases in layman’s terms and how SurveyVista can help automate such use cases.

Featured Article

GetFeedback vs SurveyVista

GetFeedback vs SurveyVista: Best Salesforce-Native Alternative After GetFeedback Sunsets

GetFeedback is sunsetting. Discover SurveyVista – the 100% Salesforce-native alternative with seamless integration, advanced survey logic & better value.

Salesforce Data Residency Matters

How to Send Survey Invitations Using Salesforce Flow (Without the Headaches)

Learn how to send survey invitations using Salesforce Flow with SurveyVista's native integration. Automate feedback collection seamlessly. Get started today!

customer service team

What is Customer Service Automation? Here’s Why it Matters

Automate customer service workflows with SurveyVista's native Salesforce integration. Collect feedback, boost NPS scores, and improve response times. Start today.

Customer Satisfaction (CSAT) Score – Definition, Features, Usage

CSAT Benchmarks by Industry: What Good Looks Like in Customer Satisfaction

Learn industry CSAT benchmarks and proven strategies to boost your customer satisfaction scores. Track progress with Salesforce-native tools. Start today!

NPS EIM Case Study Image

NPS vs CSAT: Which Customer Feedback Metric Should You Use?

Learn the key differences between NPS and CSAT metrics to boost customer satisfaction. Choose the right approach for your business growth strategy.

Win And Keep Customer

How to Measure Satisfaction as Every Touchpoint

Learn proven strategies to track customer satisfaction across all touchpoints and boost your NPS scores. Start measuring smarter today.

Mobile Survey Design

Mobile Survey Design with Salesforce Integration: How SurveyVista Powers On-the-Go Feedback Collection

Discover how SurveyVista revolutionizes mobile survey design with SMS delivery, real-time analytics, and seamless Salesforce integration.