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SurveyVista Blog: Simplifying Feedback Management & Data Collection
For the uninitiated, it might be quite a hassle to get acquainted with best practices to manage customer feedback & act on the feedback as well as the nitty-gritty of survey frameworks. Keeping this in mind, this Blog section was created as a verbal walkthrough for our customers. It consists of articles that explains versatile customer feedback collection use cases in layman’s terms and how SurveyVista can help automate such use cases.
For every organization, surveys play a major role as far as collecting and analyzing data is concerned - to evaluate a product or service and, in the process, assess the…
In our previous two articles of the CSAT blog series, we have encapsulated what it is, the characteristics of it, how to calculate CSAT scores, as well as how to…
How to create CSAT Surveys to collect Feedback on a Closed Case or Field Service Lightning (FSL), upon service completion
The journey of a product is like a linear path. It begins with an idea that is tabled with investors and board members.
In the course of the previous three articles in this series on the Net Promoter Score (NPS), we have encompassed the definition...
In our previous two articles of this series, you got acquainted with the NPS, or Net Promoter Score is, its characteristics, as well as how it is...
Before we proceed, here is a summary of what we discussed in the previous article - the Net Promoter Score (NPS), is a very popular market research metric...
