Salesforce-native integration enhanced data security and enabled seamless sharing across teams.
Advanced benchmarking and reporting empowered data-driven decisions to optimize student experiences.
SurveyVista has been a game-changer for us. It’s the best survey platform we’ve used, seamlessly integrated into Salesforce and backed by exceptional support. Our ability to collect, integrate, understand, and act on feedback has transformed our approach to student engagement.
A leading educational institution committed to empowering students through personalized coaching and robust academic support. With a diverse student population of over 60,000 undergraduate students and a focus on delivering exceptional experiences, this institution prioritizes understanding student needs and fostering a culture of continuous improvement.
Business Challenge
Before adopting SurveyVista, the institution faced challenges in collecting, integrating, understanding, and acting on student feedback.
Inefficient and Unactionable Data Collection: The previous survey tool lacked robust functionality for data collection and sharing across teams. Feedback was disconnected from student community records, making it difficult for teams to derive meaningful insights. This fragmentation left teams without clear, actionable steps to address student needs or improve experiences.
Lack of Benchmarking: The previous tool did not support benchmarking capabilities, making it difficult to quantify the number of surveys sent, responses collected, or track improvements over time. This hindered their ability to measure and compare performance effectively.
Security Concerns: The previous solution operated outside Salesforce, requiring data transfers that introduced security risks. Safeguarding sensitive student information was paramount, but the non-native system fell short of the institution’s security standards.
Engagement Struggles: Low student response rates to surveys posed a challenge, limiting the ability to gather insights and make well-informed decisions.
The institution recognized the need for an integrated solution to improve their feedback loop and empower students to voice their opinions.
The Solution: SurveyVista
SurveyVista provided the institution with a comprehensive feedback solution built natively on Salesforce, addressing their challenges:
Feedback Automation for Maximum Engagement: The institution incorporated automated surveys into every student coaching session, employer event, and technical skills workshop. This approach not only boosted engagement rates but also reduced survey fatigue by throttling distribution, ensuring timely and relevant feedback without overwhelming participants.
Enhanced Usability: SurveyVista’s flexibility enabled the institution to customize surveys to meet team needs, driving higher adoption and usability. The team shared that they successfully fostered a culture of feedback within their organization after implementing SurveyVista.
Seamless and Secure Salesforce Integration: SurveyVista’s no-code, native Salesforce integration eliminated data silos, enabling seamless feedback sharing across teams. By directly connecting feedback to student records, the institution fostered cross-department collaboration and ensured that all teams had access to the same real-time insights. Additionally, by keeping all data within Salesforce, security was strengthened, ensuring full compliance with data protection standards.
Improved Benchmarking and Insights: SurveyVista’s integration of feedback with student records provided a 360-degree view of student experiences. This unified data enabled advanced benchmarking, allowing teams to track performance over time, identify trends, and compare results across demographics and events. By aligning feedback with broader student data, the institution gained the visibility needed to refine services and uncover areas for growth.
Data-Driven Actions to Enhance Experiences: Armed with comprehensive insights, the institution leveraged SurveyVista’s advanced reporting to make informed, strategic decisions. Teams adjusted programs, optimized resources, and tailored initiatives based on real-time feedback, ensuring continuous improvement in student engagement and satisfaction. This data-driven approach empowered the institution to proactively address student needs and enhance overall experiences.
The Results
“After implementing SurveyVista, we are the no. 1 survey deployer within our faculty and the ones collecting the most insights from our students.”
SurveyVista enabled the institution to achieve tangible improvements:
15% Increase in response rates: Students responded more actively to surveys, fostering a culture of feedback and accountability. With SurveyVista, they tracked and analyzed over 3,000 student appointments during the fall semester alone, transforming their data into actionable insights.
Seamless Data Sharing Across Teams: Real-time no-code Salesforce integration with automated data mapping enabled seamless connection of feedback to student community data. The no-code solution streamlined data sharing, delivering critical insights to teams precisely when and where they were needed most.
Driving Impact with Actionable Insights: By linking survey data to student records, the institution gained a deeper understanding of student demographics and unique needs. This comprehensive visibility enabled the team to identify trends, tailor programs, and implement data-driven improvements. Leveraging insights from feedback, the institution drove impactful changes that enhanced engagement and boosted outcomes across various initiatives, fostering continuous growth and better student experiences.
Robust Security: As a 100% native Salesforce app, SurveyVista ensured enhanced data security by eliminating the need to move data outside Salesforce CRM, safeguarding sensitive student information.
About SV
SurveyVista is a 100% native Salesforce feedback management and data collection solution that empowers businesses to seamlessly collect, integrate, understand, and act on feedback across the customer, partner, and employee lifecycle.
One Product, Endless Applications: Surveys, Forms, Assessments, Landing Pages, Quizzes, and Checklists.
Effortlessly Enhance Experiences: Elevate customer, employee, and partner experiences with intuitive, automated surveys and forms.
Drive Efficiency and Savings: Real-time, no-code Salesforce integration with automated data mapping ensures unified data, providing teams with critical feedback where it matters most.
Gain Insights, Drive Results: Leverage AI-powered analytics and CRM data to reveal patterns, trends, and sentiment. Turn feedback into meaningful actions that drive better experiences, optimize operations, and accelerate growth.
Trusted by For-Profit and Non-Profit Organizations Worldwide: The most 5-star rated survey and form app on the AppExchange, SurveyVista supports diverse use cases such as CSAT, CES, NPS, VoC, grant application tracking and approval, volunteer engagement, and program impact assessments.
