Top Delighted Alternatives (2025) | Migrate from Delighted to SurveyVista

Delighted vs. SurveyVista:
The Smart Switch

A Modern Alternative to Delighted—No Complexity, No Disruption

Delighted is sunsetting on June 30, 2026. If you’re searching for a modern, reliable Delighted alternative that keeps your feedback program running—without the complexity or cost of Qualtrics—SurveyVista is a powerful choice. And if your team uses Salesforce, SurveyVista also works natively inside your CRM to deliver automated insights and drive action—right where your teams work.

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Migrate from Delighted in 2-4 weeks, keep your NPS and CSAT program running, automate feedback-to-action workflows.

The Challenge with Non-Native Solutions

Integration Complexity

Delighted and other external survey tools require middleware and connectors to sync with Salesforce, creating maintenance headaches and potential data gaps.

Security & Compliance Risks

Every third-party integration adds vulnerability. Your customer feedback data travels outside your Salesforce org, creating compliance concerns and security exposure.

Limited Salesforce Leverage

Standalone tools can't tap into Salesforce automation, custom objects, or native workflows. You're left manually managing triggers and syncing data.

Hidden Costs

Migration to Qualtrics often means 3-5x cost increases. Plus ongoing IT overhead to maintain integrations and troubleshoot connection issues.

The SurveyVista Advantage

100% Salesforce Native

Built entirely on Salesforce. Your survey data never leaves your org. No integrations. No middleware. No external dependencies.

Enterprise-Grade Security

Leverage Salesforce Shield, Field-Level Security, and your existing compliance framework. Survey responses live securely alongside your CRM data.

Powerful Automation

Trigger surveys from any Salesforce event-closed cases, won opportunities, service milestones, or custom object updates. All without code.

Real-Time Insights

Survey responses instantly populate Salesforce records. Build dashboards, create reports, and automate workflows based on live feedback data.

Transparent Pricing

Straightforward per-user licensing with no hidden fees. Built for mid-market companies, enterprises, and non-profits alike.

Seamless Migration

We provide free migration assistance, including contract buyout options, historical data preservation, and hands-on implementation support.

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Feature Comparison

Capability
Salesforce Native	External	External	100% Native
Data Security	Third-party storage	Third-party storage	Stays in your org
Setup Complexity	Simple	Enterprise-level	Simple
Salesforce Automation	Limited via API	Limited via connector	Full native access
Custom Objects Support		Limited	Complete
Real-Time Triggers		Limited	Flow-based
Pricing	$$$ (Sunset)	$$$$$	$$
Migration Support	N/A	Enterprise services	Free included

What You Can Build with SurveyVista

Post-Purchase Satisfaction (CSAT)

Automatically survey customers after order fulfillment. Capture satisfaction scores and route concerns to your service team instantly.

Net Promoter Score (NPS)

Measure customer loyalty at key touchpoints. Trigger follow-up workflows for promoters and detractors without leaving Salesforce.

Support Ticket Feedback (CES)

Survey customers after case resolution. Identify trends, track agent performance, and improve support quality over time.

Product Feedback & Research

Deploy multi-step surveys with conditional logic. Segment responses by account type, industry, or any Salesforce field.

Employee Experience

Measure internal satisfaction, onboarding experiences, or training effectiveness using the same native platform.

Event & Webinar Feedback

Automatically send post-event surveys to Campaign Members. Analyze engagement and ROI directly in Salesforce.

Why Customers Choose SurveyVista Over Delighted

Eliminate Integration Headaches
No more worrying about API limits, sync delays, or broken connections. SurveyVista runs entirely within your Salesforce environment.
Maintain Data Sovereignty
Keep sensitive customer feedback data within your controlled Salesforce org, meeting GDPR, CCPA, HIPAA, and industry-specific compliance requirements.
Scale Without Complexity
Start with simple NPS surveys and expand to multi-language, multi-touchpoint feedback programs — all without changing platforms or
adding integrations.

"Having this be a native tool in Salesforce has made it so much easier"

"This survey tool has been a game changer for us! Having all of our data attached to records was invaluable. We researched other options, but SurveyVista was the most affordable, dynamic, and easiest to use."

Your Migration Path from Delighted

We've helped organizations transition smoothly from survey platforms like Delighted. Here's how we make it easy:

Easily Recreate or Migrate Surveys

Seamlessly bring your existing Delighted surveys into SurveyVista. Our team will assist in recreating or importing them—often enhancing them with advanced features like conditional logic, dynamic personalization, and Salesforce-native automation. No need to start from scratch—just smarter, more integrated surveys built for action.