Technology

Build a smarter business

Providing smart, information technology products needs smart information, a key part of which is knowing your customer. And as all tech specialists know, smart information and smart systems are integrated, not isolated.

Deep integration brings real benefits when it comes to customer data. Integration enables rich personalization and automation at scale, saving costs and strengthening relationships with customers. It also drives insights to another level by making it easy to look across data points and see connections otherwise hidden.

Personalization, automation and insights are important drivers of both customer experience and operational effectiveness; two factors at the core of success in highly competitive technology markets.

To be successful, you need answers to questions such as:

  • What are the drivers of loyalty and churn, and what's the value of customers at risk?
  • What do customers think about our new products/features?
  • What product innovations will drive the most revenue growth?
  • Which areas of our support and service do customers struggle with?
enter-survey

Enter SurveyVista!

SurveyVista's native Salesforce app provides tech firms with the tools they need to improve their customer experience and much more. Here's some of the benefits SurveyVista's power and flexibility brings:

  • Improve customer experience with richly branded surveys and forms at all touchpoints, across multiple channels and, almost, any language.
  • Increase retention by combing customer sentiment with other customer data to get to the root causes of churn.
  • Shape your roadmap with surveys designed to uncover pain/gain points that matter most.
  • Track customer perception of the product experience to address friction points and bottlenecks in the user flow.
  • Turn feedback into action with sentiment and key phrase analytics seamlessly integrated with Salesforce CRM data.

Our market leading Salesforce integration takes your feedback program to the next level.

  • Automation removes the work of sending surveys.
  • Personalization using Salesforce data improves response rates.
  • Combine feedback and other customer purchase data to understand the root causes behind customer sentiment.
  • Make the Voice of the Customer visible across the organization.

And unlike other products, there’s no limit on where you can see your data in Salesforce: SurveyVista doesn’t restrict you to Accounts and Contacts. You can integrate your data with any object and field, including any custom objects and fields meaning you can work the way you want to work, in product your people use day-in, day-out.

And of course, being 100% native gives you the world leading data security and availability that comes with the Salesforce platform.

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