Join Us

Job Location: Ahmedabad

Job Overview:

As a Technical Product Manager, you will play a pivotal role in the development and management of our Salesforce-based products, ensuring alignment with business goals and customer needs. The ideal candidate will possess strong technical acumen, excellent communication skills, and a deep understanding of product development processes.

Key Responsibilities:

• Product Strategy and Vision:
  • Develop and articulate a clear product vision aligned with overall business objectives.
  • Formulate and execute a comprehensive product strategy to meet market demands.
• Requirement Gathering and Analysis:
  • Collaborate with cross-functional teams to gather and analyze product requirements.
  • Conduct market research to identify trends, opportunities, and customer needs.
• Product Development and Lifecycle Management:
  • Drive the product development process from ideation to launch, ensuring timely delivery.
  • Manage the entire product lifecycle, including updates, enhancements, and sunsetting.
• Customer Feedback Management:
  • Establish and maintain robust mechanisms for collecting and analyzing customer feedback.
  • Utilize customer insights to drive product improvements and enhance user experience.
• Cross-functional Collaboration:
  • Work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure product success.
  • Facilitate effective communication and collaboration among team members.

Qualifications and Skills:

• Bachelor's degree in a technical or related field; Masters is a plus.
• Proven experience (2 years) as a Technical Product Manager or in a similar role.
• In-depth knowledge of product management principles and methodologies.
• Familiarity with Salesforce platform and related technologies.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Demonstrate a strong understanding of technical concepts and ability to translate technical concepts into business terms and vice versa.
• Experience in the customer feedback management domain is highly desirable.

To apply, please send your resume to jobs@ardira.com

Job Location: Ahmedabad

Job Overview:
We are seeking a talented and detail-oriented Product Business Analyst to join our team and play a key role in shaping the development and enhancement of our SaaS  product, which is built natively on the Salesforce platform.

As a Product Business Analyst, you will bridge the gap between business stakeholders and the product development team, gathering and analyzing requirements, defining user stories, and ensuring the successful delivery of features and enhancements that align with our strategic objectives and customer needs.

Key Responsibilities:

• Requirements Gathering:
  • Collaborate with internal stakeholders, including product managers, sales, marketing, and customer success teams, to elicit and document business requirements, user stories, and acceptance criteria for new features and enhancements.
  • Collaborate with cross-functional teams to gather and analyze product requirements.
  • Conduct market research to identify trends, opportunities, and customer needs.
• Stakeholder Engagement:
  • Serve as the primary point of contact for business stakeholders, facilitating discussions, workshops, and feedback sessions to gather insights, validate assumptions, and prioritize initiatives based on strategic alignment and impact.
• Business Process Analysis:
  • Conduct thorough analysis of existing business processes and workflows to identify inefficiencies, pain points, and opportunities for optimization and automation within our SaaS product.
• Solution Design:
  • Work closely with product managers, architects, and developers to translate business requirements into technical specifications, data models, and functional designs, ensuring alignment with Salesforce best practices and platform capabilities.
• Quality Assurance (QA) Support:
  • Partner with QA analysts to review test cases, validate test results, and ensure that developed features meet business requirements and quality standards before release to production.
• Release Management:
  • Assist in release planning and coordination activities, including user acceptance testing (UAT), release notes documentation, and communication of feature changes and enhancements to internal stakeholders and customers.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
• Proven experience (2 years)  as a business analyst or product analyst in a SaaS or software development environment, preferably with experience in the Salesforce ecosystem.
• Strong understanding of business analysis methodologies and turn business requirements into actionable user stories to guide product development.
• Understanding of Agile/Scrum development practices and familiarity with agile products such as Jira and Confluence.
• Excellent communication skills, with the ability to effectively facilitate meetings, present findings, and articulate complex concepts to diverse stakeholders.
• Detail-oriented mindset with a passion for problem-solving, innovation, and continuous improvement.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in the customer feedback management domain is highly desirable.

To apply, please send your resume to: jobs@ardira.com

Job Location: Ahmedabad

Job Overview:

We are seeking a dynamic and experienced Customer Success Executive to join our team and drive the success of our SaaS product, which is built natively on the Salesforce platform.

As a Customer Success Executive, you will be responsible for ensuring our clients achieve their desired outcomes with our product, thereby driving retention, satisfaction, and expansion opportunities. You will serve as the primary point of contact for customers, understanding their needs, resolving issues, and providing proactive guidance to maximize the value they derive from our solution.

Key Responsibilities:

• Customer Onboarding
  • Lead the onboarding process for new clients, ensuring a smooth transition onto our platform and providing necessary training and guidance to maximize user adoption.
  • Develop strong, trusted relationships with key stakeholders within client organizations, understanding their business objectives and aligning our solution to help them achieve their goals.
• Issue Resolution:
  • Serve as the primary point of contact for customer inquiries, issues, and escalations, providing timely and effective resolution to ensure customer satisfaction and retention.
  • Proactively monitor customer health indicators, such as usage metrics, satisfaction scores, and renewal timelines, and take appropriate actions to mitigate risks and drive positive outcomes.
• Documentation and Knowledge Sharing:
  • Create and maintain comprehensive documentation, FAQs, and best practice guides to support customers and internal stakeholders.
• Customer Advocacy:
  • Act as a customer advocate within the organization, representing the voice of the customer to product management, sales, and other teams to drive continuous improvement and innovation.
• Cross-functional Collaboration:
  • Work closely with cross-functional teams, including engineering, marketing, and sales, to ensure customer success.
  • Facilitate effective communication and collaboration among team members.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience (2 years) as a Customer Success Executive or in a similar role.
• Proven experience in customer success, account management, or related roles within the SaaS industry, preferably with Salesforce ecosystem knowledge.
• Strong understanding of SaaS business models, customer lifecycle management, and retention strategies.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• Demonstrate a strong understanding of technical concepts and ability to translate technical concepts into business terms and vice versa.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in the customer feedback management domain is highly desirable.

To apply, please send your resume to: jobs@ardira.com

Job Location: Ahmedabad

Job Overview:

As a Marketing Expert, you will be a key driver in expanding our market reach, promoting our products & services, and executing lead generation strategies. This role requires a professional with a strong blend of content writing, marketing, and experience in lead-generation activities for software products across global markets. The ideal candidate will possess creativity, strategic thinking, and a proven track record of driving business growth.

Key Responsibilities:

• Content Creation:
  • Create compelling and engaging content for various channels, including blogs, social media, website, and marketing collateral.
  • Develop content that effectively communicates the value proposition and benefits of our products/services.
  • Create effective sales collateral, presentations, and proposals to support the sales team.
• Lead Generation to enable software sales:
  • Implement lead generation strategies to identify and qualify potential clients.
  • Align strategies to excite, nurture and convert leads.
• Marketing Campaigns:
  • Plan and execute marketing campaigns across digital and traditional channels including webinars, conferences, LinkedIn, and blogs
  • Monitor and analyze campaign performance, adjusting strategies for optimal results.
• Collaboration with Cross-functional Teams:
  • Collaborate with product development, sales, and other teams to align marketing efforts with product updates and business goals.
  • Ensure consistent messaging across all communication channels.
• Market Analysis and Strategy:
  • Conduct market research to identify opportunities, trends, and competitive landscapes.

Qualifications and Skills:

• Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience (2+ years) in marketing of software products to companies; Have experience generating leads across different segments and geographies
• Strong content writing skills with the ability to create engaging and persuasive content.
• Knowledge of digital marketing strategies and tools.
• Experience in lead generation and helping convert leads into sales opportunities.
• Self-starter who enjoys learning and has strong interpersonal and communication skills.
• Analytical mindset with the ability to interpret data and adjust strategies accordingly.
• Familiarity with CRM systems (Salesforce preferred) and marketing automation tools is a plus.

To apply, please send your resume to jobs@ardira.com

Job Location: Ahmedabad

Job Overview:

We are looking for a media-savvy Sales Executive with SaaS experience in selling SaaS solutions to join us. This is an exciting opportunity to join a fun, quickly growing, fast-paced company with proven market demand and sales.

We are looking for results driven software Sales professional to evangelize, identify, and close new business. The ideal candidate will have at least 2+ years of SaaS sales experience and have the ability to prospect and turn leads into revenue. Key objective is to generate opportunities through inbound and outbound communication which can lead to new customers. You will be researching and identifying prospects from target accounts and following up on inbound inquiries while attempting to connect with them via email sequences, calls, tele-prospecting, and social outreach. Once a connection is made, you will be focusing on qualifying and converting leads to opportunities as quickly as possible. You are expected to carry a quota and close deals every month

Our Sales Executives are expected to also provide product and thought leadership as they engage with Senior Level Executives. Candidates must be highly motivated, possess outstanding communication skills, be a quick learner, be familiar with the Digital Marketing Landscape and be willing to work in a fast-paced, dynamic and growing environment.

Key Responsibilities:

• Listening to, identifying and understanding prospects' viewpoints and tailoring communication to meet their needs and expectations.
• Carrying a quota and closing deals to achieve the quota
• Generating new business opportunities through outreach to targeted accounts
• Understand the impact our products have on our customers and articulate & demonstrate how our products can help their organizations get to the next level with experience management
• Deliver compelling presentations and also simple demos to drive senior level personnel through their decision making process
• Continuous prospecting through LinkedIn and other sources
• Assisting senior leadership in defining and identifying potential sales targets and opportunities for expansion in new markets

Qualifications and Skills:

• 2+ years of inbound or outbound SaaS sales experience, be knowledgeable in the digital media landscape, and have the ability to prospect and turn leads into revenue
• Has experience selling SaaS solutions to medium and large organizations including US and EMEA
• Thrives in a software sales environment and excited to achieve, exceed sales targets and establish relationships with customer executives
• Has some experience in selling best practices, following sale methodologies and using Salesforce to track leads and opportunities
• Outstanding communication skills, both verbal and written
• Knowledge of common marketing tactics and practices within Search, Display, and Social Advertising channels
• Self starter, competitive, and driven
• Bachelor’s Degree

To apply, please send your resume to jobs@ardira.com