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Net Promoter Score Survey

A survey that measures customer loyalty by asking how likely they are to recommend a company’s product or service. Provides insight into customer satisfaction.

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Companies obsess over NPS benchmarks while missing the stories behind their scores. The Net Promoter Score Survey captures recommendation likelihood, improvement suggestions, and loyalty drivers that transform single metrics into actionable customer retention strategies.

Trusted by Major Brands Worldwide

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Technology & E-Commerce

Financial Services

Healthcare & Medical Services

Advertising & Marketing

Travel & Hospitality

Education & Professional Development

Logistics & Transportation

Nonprofit & Social Impact

Manufacturing & Technology Solutions

Telecommunications & Networking

Aviation & Airlines

eBay
HP UK Development Ltd
Unisys Corporation
TX Group AG
The Trade Desk, Inc.
Dürr IT Service GmbH
LNW Gaming, Inc.
Worldline BE (NV/SA)
Volkswagen Pon Financial Services
Corpay
Hedios
Burke Financial
Mass General Brigham Incorporated
St John Ambulance
Blue Cross & Blue Shield of Rhode Island
CareMax, Inc.
Commission Junction LLC
Awin Global, AG
The Opus Group
FlixMobility Experience GmbH
Sundance Vacations
Grand Pacific Resorts, Inc.
Fresh Tracks
Moving Mountains
UBC Information Technology, The University of British Columbia
University of West Florida
Engie
IHM Business School AB
Coursera, Inc
Ambition Institute
NCTE
GXO Enterprise Services, LLC
Savage Companies
Nissan Middle East FZE
Rinchem Company, LLC
Morgan Corp
Toco Warranty
Unicef
European Society of Cardiology (ESC)
Rainforest Alliance Inc
Smithsonian Institution (NMAI)
Goodwill - Southern Piedmont
Society of Corporate Compliance & Ethics
Hire Heroes USA
SEIU Local 503
FourBlock
Skoll Foundation
Democracy at Work Institute, Inc.
BASF Catalysts Germany GmbH
AVL List GmbH
Maxeon Solar Pte. Ltd.
Grifols International S.A. (GI)
JCB
Solina Group Services
Bosch Automotive Service Solutions Pty. Ltd.
Grohe AG
Solar Mosaic LLC
Telus Communications Inc.
Cogeco Connexion Inc
Rolling Wireless France
FirstLight Fiber Inc.
Iberia Líneas Aéreas de España, S.A
Air Caledonie International
eBay
HP UK Development Ltd
Unisys Corporation
TX Group AG
The Trade Desk, Inc.
Dürr IT Service GmbH
LNW Gaming, Inc.
Worldline BE (NV/SA)
Volkswagen Pon Financial Services
Corpay
Hedios
Burke Financial
Mass General Brigham Incorporated
St John Ambulance
Blue Cross & Blue Shield of Rhode Island
CareMax, Inc.
Commission Junction LLC
Awin Global, AG
The Opus Group
FlixMobility Experience GmbH
Sundance Vacations
Grand Pacific Resorts, Inc.
Fresh Tracks
Moving Mountains
UBC Information Technology, The University of British Columbia
University of West Florida
Engie
IHM Business School AB
Coursera, Inc
Ambition Institute
NCTE
GXO Enterprise Services, LLC
Savage Companies
Nissan Middle East FZE
Rinchem Company, LLC
Morgan Corp
Toco Warranty
Unicef
European Society of Cardiology (ESC)
Rainforest Alliance Inc
Smithsonian Institution (NMAI)
Goodwill - Southern Piedmont
Society of Corporate Compliance & Ethics
Hire Heroes USA
SEIU Local 503
FourBlock
Skoll Foundation
Democracy at Work Institute, Inc.
BASF Catalysts Germany GmbH
AVL List GmbH
Maxeon Solar Pte. Ltd.
Grifols International S.A. (GI)
JCB
Solina Group Services
Bosch Automotive Service Solutions Pty. Ltd.
Grohe AG
Solar Mosaic LLC
Telus Communications Inc.
Cogeco Connexion Inc
Rolling Wireless France
FirstLight Fiber Inc.
Iberia Líneas Aéreas de España, S.A
Air Caledonie International

Frequently Asked Questions

  • Why do detractors actually explain their low scores instead of abandoning surveys altogether?

    Follow-up questions adapt based on initial ratings while text analysis surfaces specific pain points that numbers alone never reveal. Your teams receive categorized feedback instantly, converting frustrated customers into advocates before they share negative experiences publicly.

  • What happens when NPS scores vary wildly across different customer segments?

    When NPS scores vary wildly across different customer segments, it typically signals that different groups of customers are having fundamentally different experiences with your product or service. This variance isn't noise—it's valuable intelligence about where your offerings resonate and where they fall short.