SurveyVista & Salesforce Surveys: Feature Comparison

Features
SurveyVistaStarting at $1,999 /yearly
Salesforce Survey Response Pack $300 for 1,000 responses *
Salesforce Feedback Management - Starter $12,000 per org/ monthly *
Salesforce Feedback Management - Growth $ 42,000 per org/ monthly *

Surveys

Number of Responses
Unlimited
1,000
100,000
Unlimited
Number of Question Types
30+
10+
14+
14+
Salesforce Dynamic Data Question Types
Question Scoring based on Answer Choice or Correct Answer
Read Only & Hidden Question
Upload Files (Attachments)
Additional Comments as response to question

Support for Corporate Branding

Advance CSS Option

Post-Chat Surveys

Send a survey in the chat window immediately following a chat

Merge Fields

Pull Salesforce data into survey questions.

Captcha support

Avoid survey spam responses

Data Mapper(Response Mapping)

Map question responses back to custom or standard Salesforce objects.
Pre-fill question response from custom or standard Salesforce objects.

Survey Responder Integration

Integrate Survey Responder
Interface with
– Digital Experience Site
– External Corporate Website
– Custom Application Interface

Advanced Branching (aka Skip / Show-Hide) Logic

Based on Answer text
Based on Question score
Based on Salesforce data

Pre-fill Responses using URL Parameters

Response URL supports additional parameters to pass question responses

Multi Language

Efficient multilingual support

Survey Assignment

Email
SMS / Whatsapp(Configuration and External Messaging Service Subscription Required)
Add-on
Add-on
Add-on

Customer Lifecycle Analytics(SurveyMetrics)

Prebuilt dashboards
Add-on

Quizzes

Configure a Quiz with Time Limits
Configure the number of retake attempts for a quiz
Configure the number of retake attempts for a quiz
Report Correct / In Correct Answers & Scores to Quiz Taker
Add-on

Amazon S3 Storage Integration

Store uploaded files in AWS Storage
Add-on

Customer Lifecycle Maps

Create countless lifecycle maps,stages within, and tie survey to each stage
Configure with Professional Services

Assessment Workflow

Multiple Workflow Stages -Configure survey response data review and analysis stages such as Data Collection, Review,Business Impact Assessment,and Final Approval.
Workflow Stage Stakeholders:Configure authorized users who can review and/or update a survey response data in a stage
Question Flagging: Flag a question response such as Accepted and Need More Information.
Move Survey across Stages: Move a survey back to the survey responder for data correction and more information.
Assessment Fields: Assess each question response with additional assessment fields such as Reviewer Comment and Internal Comment.
Add-on

* The above feature comparison is based on SurveyVista team's analysis and evaluation of our product and the competitor's product as of February 2023. It is intended to provide a general overview of the features and is not necessarily a comprehensive or unbiased assessment. Please note that the competitor's product may have undergone changes since our evaluation, and we encourage you to conduct your own research and evaluation before making a purchasing decision.