Customer Satisfaction Form
A form designed to collect comprehensive feedback on customer satisfaction with products. It aims to evaluate the shopping experience, assess product performance, and identify areas for enhancing customer satisfaction and overall experience.
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Ever wonder what customers really think about your products and their shopping journey? The Customer Satisfaction Form helps you collect open, actionable feedback at every key touchpoint—so you can keep improving what matters most.
Cover the full journey: asks about shopping experience, product quality, delivery, and value for money, all in one form.
Use a combination of NPS, star ratings, and multiple-choice questions to provide a clear satisfaction snapshot,
Provide an open-ended section where customers can suggest improvements or highlight what delighted them most.
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Frequently Asked Questions
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How do I share the Customer Satisfaction Form with buyers?
You can send it automatically after a purchase, embed it on your website, or distribute by email—whatever fits your customer’s journey best.
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Can I see which products are getting the highest or lowest satisfaction scores?
Absolutely. Responses tie straight into Salesforce dashboards and reports, giving you clear visibility into what’s working and what needs attention.