Customer Feedback Management Software
Seamlessly collect, integrate, understand, and act on customer feedback to boost your NPS—all within Salesforce.
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Seamless Salesforce Integration
Automatically sync customer feedback with your Salesforce CRM for complete visibility and actionable insights.
NPS Dashboard
Track and analyze Net Promoter Scores in real-time with customizable dashboards that highlight improvement opportunities.
Smart Response Routing
Instantly direct negative feedback to the right team members for immediate resolution and customer retention.
Review Generation Engine
Convert satisfied customers into public advocates with automated review requests triggered by positive feedback.
Step 1
Capture Meaningful Customer Feedback
Collect and organize customer insights directly within your Salesforce environment. Our platform connects feedback to customer records, enabling your team to respond quickly and boost satisfaction scores.
Step 2
Transform Feedback into Business Growth
Convert raw customer feedback into measurable results with real-time NPS tracking, automated response routing, and review generation that turns happy customers into public advocates.
Step 3
Unify Your Customer Data Ecosystem
Connect your feedback directly to Salesforce CRM, giving your marketing team complete visibility of customer sentiment alongside existing account data for faster, more informed decisions.
Step 4
Transform Feedback Into Business Growth
Convert customer insights into measurable results with our NPS dashboard, smart response routing, and review generation tools that turn satisfied customers into public advocates.
100% Native Salesforce Surveys, Forms, and Assessments — Seamless Data Collection with AI-Powered Insights to Drive Better Results.
Trusted by Major Brands Worldwide
Optimizing Customer Feedback Management with SurveyVista
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Frequently Asked Questions
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How does SurveyVista integrate with Salesforce?
SurveyVista offers seamless Salesforce integration through a certified API connection. Customer feedback data syncs automatically with your Salesforce records, allowing teams to view survey responses, NPS scores, and customer sentiment directly within their existing Salesforce workflows.
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Can I customize the look and feel of my surveys?
Absolutely. SurveyVista provides extensive branding options including custom colors, logos, and themes. The intuitive drag-and-drop editor allows marketing professionals to create on-brand surveys without requiring technical expertise.
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How does SurveyVista help improve our Net Promoter Score?
SurveyVista's NPS dashboard tracks score trends, identifies detractors, and provides actionable insights. The platform automatically routes negative feedback to appropriate team members and includes response templates to close the feedback loop efficiently.
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What types of surveys can I create with SurveyVista?
SurveyVista supports multiple survey types including NPS, CSAT, CES, product feedback, and custom questionnaires. The platform includes pre-built templates designed specifically for marketing professionals seeking customer reviews and satisfaction metrics.
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How does SurveyVista handle survey data security?
SurveyVista maintains SOC 2 compliance and employs enterprise-grade encryption for all data. The platform adheres to GDPR, CCPA, and other privacy regulations, ensuring customer feedback is collected and stored securely.
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Can I automate survey distribution based on customer interactions?
Yes. SurveyVista's trigger-based automation allows surveys to be sent automatically after specific customer touchpoints. When integrated with Salesforce, surveys can be triggered by case closures, purchases, or custom events within your customer journey.