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Find the Best Salesforce Survey Tool for Your Business Needs
As businesses increasingly focus on customer insights and data-driven decision-making, businesses need the right Salesforce survey tool to collect, integrate, understand, and act on feedback efficiently.
Salesforce’s AppExchange offers numerous survey and form apps that integrate with the platform, choosing the right one can be overwhelming. In this article, we evaluate the best survey & form apps for Salesforce, considering factors such as native Salesforce integration, feature set & analytics, ease of use & automation, scalability & security, support, and pricing.
To get a detailed understanding of the features to look for while choosing the best Salesforce survey tool, read The Ultimate checklist for choosing a survey or form solution.
In our latest resource, our team has broken down a comparison of the top features you should be looking for when seeking a survey tool for your business needs.
Salesforce Survey Tools: Rating Comparison
| Top Salesforce Survey Tool | Native Integration | Features | Ease of Use | Scalability | Security | Pricing |
|---|---|---|---|---|---|---|
| SurveyVista | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★☆ |
| GetFeedback | ★★☆☆☆ | ★★★★☆ | ★★★☆☆ | ★★☆☆☆ | ★★★☆☆ | ★★★★☆ |
| Salesforce Surveys | ★★★★★ | ★★☆☆☆ | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ |
| FormAssembly | ★★★☆☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★☆☆ |
| Formstack | ★★☆☆☆ | ★★★★☆ | ★★★★☆ | ★★★☆☆ | ★★★☆☆ | ★★★☆☆ |
| SimpleSurveys | ★★★★★ | ★★☆☆☆ | ★★★★★ | ★★☆☆☆ | ★★★★★ | ★★★★☆ |
| SurveyMonkey | ★★☆☆☆ | ★★★★★ | ★★★★☆ | ★★★★☆ | ★★★☆☆ | ★★★☆☆ |
| Jotform | ★★☆☆☆ | ★★★★☆ | ★★★★☆ | ★★★☆☆ | ★★★☆☆ | ★★★☆☆ |
| Typeform | ★★☆☆☆ | ★★★★☆ | ★★★★★ | ★★★☆☆ | ★★★☆☆ | ★★★☆☆ |
| QuestionPro | ★★☆☆☆ | ★★★★★ | ★★★★☆ | ★★★★☆ | ★★★☆☆ | ★★★☆☆ |
| Qualtrics | ★★☆☆☆ | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ | ★★★☆☆ |
| Medallia | ★★☆☆☆ | ★★★★★ | ★★★☆☆ | ★★★★★ | ★★★★☆ | ★★★☆☆ |
Top Salesforce Survey Tools & Form Apps
- SurveyVista (Best Native Salesforce Survey & Form Solution)
- 100% native Salesforce-integrated survey tool with real-time data syncing
- AI-powered sentiment analysis and automated workflows
- Multi-channel notifications (email, SMS, Slack) with quota management
- 35+ question types (including NPS, CSAT, file uploads, Dynamic Salesforce Data), advanced scoring, assessments, and customizable forms
- GetFeedback (Flexible but Lacks Native Integration)
- Customizable surveys with multi-channel distribution
- Requires external connectors for Salesforce syncing
- Lacks advanced AI features and deep automation
- Salesforce Surveys (Basic & Native but Limited)
- Fully native with simple survey creation
- Lacks advanced reporting and customization because of the closed schema
- FormAssembly (Strong Form Builder, Limited Surveys)
- Drag-and-drop forms with Salesforce integration
- Lacks AI-driven insights and sentiment analysis
- Formstack (Great for Forms, Not for Surveys)
- Strong workflow automation and conditional logic
- Limited survey features
- SimpleSurveys (Lightweight Native App for Small Businesses)
- Easy-to-use but lacks advanced analytics
- SurveyMonkey (Robust Surveys, Weak Salesforce Sync)
- Extensive survey options with strong analytics
- Salesforce integration via external connectors
- Jotform (Best for Nonprofits & Custom Workflows)
- Drag-and-drop form builder with Salesforce sync
- Lacks advanced analytics
- Typeform (Engaging Surveys but Limited Features)
- Conversational surveys with engaging UI
- Requires API integration for Salesforce
- QuestionPro (Feature-Rich but Not Native)
- Strong analytics but requires API-based Salesforce integration
- Qualtrics (Enterprise-Grade but Expensive)
- AI-powered analytics with extensive customization
- No native Salesforce integration
- Medallia (Best for Customer Experience Management)
- AI-powered sentiment analysis and enterprise features
- Requires integration for Salesforce data sync
Which Salesforce Survey Tool and Form App is Right for You?
SurveyVista stands out as the top choice with its 100% native integration, AI-powered analytics, and automation—all at a competitive price. Alternatives like GetFeedback, Qualtrics, SurveyMonkey and Medallia offer strong features but lack seamless Salesforce integration and they come at a premium. The best solution depends on your business needs, but for 2025, SurveyVista provides the most comprehensive experience.
Get in contact with our SurveyVista team to learn how we can help you grow your business.
