Technicalities made simple.

For the uninitiated, it might be quite a hassle to get acquainted with best practices to manage customer feedback & act on the feedback as well as the nitty-gritty of survey frameworks. Keeping this in mind, this Blog section was created as a verbal walkthrough for our customers. It consists of articles that explains versatile customer feedback collection use cases in layman’s terms and how SurveyVista can help automate such use cases.

Featured Article

GetFeedback vs SurveyVista

GetFeedback vs SurveyVista: Best Alternative After GetFeedback Sunsets

GetFeedback is sunsetting. Discover SurveyVista – the 100% Salesforce-native alternative with seamless integration, advanced survey logic & better value.

survey-fatigue

Best Time to Send Survey Emails

Learn when to send survey emails to boost response rates and improve customer feedback collection. Get timing strategies that work. Start with SurveyVista today.

accomplished marketing team

8 NPS Survey Best Practices That Actually Drive Results

Getting customer feedback shouldn't feel like pulling teeth. Yet many organizations struggle with low response rates, unclear insights, and surveys that don't translate into meaningful action.

What is a Customer Effort Score (CES)? The Key to Better Customer Experiences

Learn how CES scores measure customer effort and drive retention. SurveyVista's native Salesforce integration makes tracking effortless. Start today!

satisfied customers

What is Customer Satisfaction Score (CSAT)? Definition & Use Cases

Learn what CSAT means, why it matters for your business, and proven strategies to boost customer satisfaction scores. Start improving CSAT today.

Creating Branded Surveys

How to Build a Customer Feedback Loop That Actually Works

Discover how a true customer feedback loop works. See how you can create a feedback loop that provides actionable insights for your business. Learn more.

Salesforce Nonprofit Cloud vs NPSP

Salesforce Nonprofit Cloud vs NPSP: What are the Differences?

Compare Salesforce Nonprofit Cloud and NPSP to choose the right platform for your organization's needs and donor management goals. Get expert insights now.

Talk to Us