Customer Feedback Management Software
Connect feedback across channels into one convenient place. Collect, integrate, understand, and act on customer feedback to boost your NPS and CSAT—all within Salesforce.
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Seamless Salesforce Integration
Automatically sync customer feedback with your Salesforce CRM for complete visibility and actionable insights.
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Turn Feedback Into Action
Gather actionable insights from your customer feedback. Identify opportunities and keep your customers happy.
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Smart Response Routing
Instantly direct negative feedback to the right team members for immediate resolution and customer retention.
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Review Generation Engine
Convert satisfied customers into public advocates with automated review requests triggered by positive feedback.
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Step 1
Capture Meaningful Customer Feedback
Collect and organize customer insights directly within your Salesforce environment. Our platform connects feedback to customer records, enabling your team to respond quickly and boost satisfaction scores.
Step 2
Transform Feedback into Business Growth
Convert raw customer feedback into measurable results with real-time NPS and CSAT tracking, automated response routing, and review generation that turns happy customers into public advocates.
Step 3
Unify Your Customer Data Ecosystem
Connect your feedback directly to Salesforce CRM, giving your marketing team complete visibility of customer sentiment alongside existing account data for faster, more informed decisions.
Step 4
Transform Feedback Into Business Growth
Convert customer insights into measurable results with our NPS dashboard, smart response routing, and review generation tools that turn satisfied customers into public advocates.
100% Native Salesforce Surveys, Forms, and Assessments — Seamless Data Collection with AI-Powered Insights to Drive Better Results.
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Frequently Asked Questions
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How does a feedback management tool help improve Net Promoter Score?
By collecting and organizing customer feedback in real time, a feedback management tool pinpoints satisfaction drivers and areas for improvement, making it easier to take targeted action and boost your Net Promoter Score.
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Can feedback management tools collect reviews without technical setup?
Yes, feedback management tools offer native, no-code integration, so marketers can start gathering reviews and insights immediately—no developer required.
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What types of feedback can be captured with a feedback management tool?
Capture everything from quick star ratings to detailed written reviews, NPS responses, and even follow-up comments—all in one place for easy analysis.
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Is it possible to segment feedback by customer type or campaign?
Absolutely. Feedback management tools let you filter responses by customer segments, campaign, or channel, so you can understand what’s working for each audience.