Delighted vs SurveyVista: Best Alternative After Delighted Sunsets

The End of an Era for Delighted by Qualtrics!

Delighted has been a popular choice for organizations seeking simple, elegant customer feedback collection through NPS, CSAT, and CES surveys. Delighted became a trusted tool for companies wanting to quickly gather and act on customer sentiment.

Delighted, the product is now being phased out. Qualtrics recently announced that Delighted will sunset on June 30, 2026, with the product no longer receiving new features or capabilities. As of July 1, 2025, annual subscription renewals are no longer available, and customers are being transitioned to monthly plans until the final sunset date.

Organizations are being encouraged to migrate to Qualtrics’ AI-powered Suites, but is that the right path for your business?

Here are several critical factors to evaluate as you plan your next move:

Transition to Qualtrics: Delighted will cease operations after June 2026, with customers being guided toward Qualtrics’ enterprise platform.

Not Salesforce Native: Qualtrics is not built natively on Salesforce. Non-native integrations depend on external connectors and middleware, which can be unreliable, less secure, and harder to maintain. In contrast, SurveyVista is built 100% natively on Salesforce, ensuring seamless integration, robust security, and long-term reliability without dependency on third-party connections.

Enterprise Complexity: Qualtrics is designed for large-scale enterprise research programs and may be overly complex for organizations that simply need reliable, integrated customer feedback within Salesforce.

Data Security & Compliance Risk: Every additional integration creates potential vulnerabilities. Native Salesforce apps eliminate these risks by keeping all data securely within your Salesforce org, with no third-party data pipelines.

Significant Cost Increase: Moving from Delighted’s straightforward pricing to Qualtrics’ enterprise platform typically involves substantially higher costs, often pricing out mid-market organizations and non-profits.

Hidden Migration Costs: Transitioning to a non-native platform means higher implementation expenses, increased IT overhead, and potential team productivity losses during adaptation.

Overkill for Most Teams: If you’re using Delighted for straightforward NPS, CSAT, or customer feedback programs, Qualtrics’ advanced research capabilities may be far more than you need or want to pay for.

Support Transition Uncertainty: Moving from Delighted’s dedicated support model to a large enterprise support structure can mean longer response times and less personalized assistance.

If Salesforce is central to your customer experience strategy, now is the time to explore Salesforce-native alternatives that align with your CRM workflows, security requirements, and budget.

Why SurveyVista is the Best Native Alternative

SurveyVista is purpose-built for Salesforce users who want a tightly integrated, secure, and flexible feedback solution without the complexity or cost of enterprise research platforms.

Here’s what makes it the ideal Delighted replacement:

100% Salesforce Native: SurveyVista is built directly on the Salesforce platform, so your data never leaves your org. No integrations, no middleware, no external dependencies.

Simple Yet Powerful: Get the ease of use you loved in Delighted, plus the advanced capabilities of Salesforce automation, custom workflows, and real-time reporting.

All Feedback Types: Ready for all types of data collection from surveys to forms and assessments. Deploy NPS, CSAT, CES, and fully customizable surveys with advanced logic, branching, and dynamic personalization using Salesforce data.

Transparent Pricing: Straightforward licensing with no surprise costs. Built for organizations of all sizes, including mid-market companies and non-profits.

Dedicated Support: From setup to migration to ongoing optimization, our team provides personalized guidance to ensure your success.

Salesforce-Native Automation: Trigger surveys based on any Salesforce event—closed cases, completed opportunities, service milestones, custom objects—without complex integrations.

Salesforce Security & Compliance

Recent Salesforce security incidents have underscored how third-party integrations can create exploitable entry points. Each additional integration increases complexity and with it, your risk surface. Native applications help mitigate this by reducing external dependencies and keeping processes secured within the Salesforce platform.

With a native solution like SurveyVista, survey responses are stored entirely within Salesforce, simplifying compliance with:

• GDPR and CCPA data handling requirements
• Industry-specific standards (e.g., HIPAA, FedRAMP)
• Internal IT governance and data residency policies
• Salesforce Shield encryption and security features

Proven Customer Results

Switching platforms doesn’t mean starting from scratch. Many organizations have successfully transitioned to SurveyVista and are seeing stronger results, smoother Salesforce integration, and better ROI.

A Chance to Modernize Your Feedback Program

This transition is the perfect opportunity to enhance your customer experience capabilities:

• Multi-language support for global customer bases
• Personalize surveys with dynamic Salesforce data (names, purchase history, service details)
• Trigger surveys based on real-time customer actions and milestones
• Visualize results directly in Salesforce dashboards and reports
• Automate follow-up actions based on survey responses (create cases, update records, trigger workflows)
• Close the feedback loop by tracking responses to completion within your CRM

Best Practices for a Smooth Migration

We’ve helped numerous organizations transition from various survey platforms, and we’ve built a comprehensive step-by-step migration guide to make the process effortless.

Our guide walks you through how to:

1. Rebuild surveys and workflows within Salesforce to replicate or enhance your existing Delighted setup, ensuring a seamless transition.
2. Migrate and preserve historical response data so you maintain continuity, compliance, and complete reporting history.
3. Enable your team with Salesforce-native training so they can create, manage, and analyze surveys directly in Salesforce from day one.
4. Enhance your feedback program with SurveyVista’s added capabilities—advanced automation, deeper analytics, and richer reporting tools beyond what standalone survey platforms provide.

Let’s Make Your Transition Effortless

We understand that switching survey platforms is a significant decision. To make it easier, we’re offering:

✅ Free migration assistance – our team will guide you through every step

✅ Contract buyout offer – reduce the burden of your existing Delighted commitment

Schedule a call with our team and let’s explore how SurveyVista can help you build your next chapter in customer experience, natively in Salesforce.

Looking ahead? Let’s make feedback work better for you—without the complexity, cost, or security concerns of third-party platforms.

Ready to learn more? Schedule your personalized demo and migration consultation.