GetFeedback vs SurveyVista: Best Salesforce-Native Alternative After GetFeedback Sunsets

The End of an Era: What is GetFeedback?

GetFeedback was once a highly-rated Salesforce-integrated survey and feedback management solution. Known for its user-friendly interface and seamless data sync with Salesforce, it became a go-to tool for companies looking to measure and act on customer experience within their Salesforce CRM.

However, after being acquired by SurveyMonkey, GetFeedback was never fully integrated into the broader SurveyMonkey platform. While efforts were made to consolidate offerings, GetFeedback remained a somewhat standalone product. Now, with the recent announcement that GetFeedback Direct will sunset on December 31, 2026, the transition is officially underway and organizations are being encouraged to move to SurveyMonkey Enterprise.

But is that your best option?

Why Should You Consider Switching from GetFeedback?

Here are a few important reasons to evaluate your next move carefully:

• Transition to SurveyMonkey Enterprise: GetFeedback will no longer be available after December 2026, with customers being guided toward SurveyMonkey Enterprise.
• Not Native: SurveyMonkey Enterprise is not Salesforce native. Non-native integrations rely on external connectors, which can be unreliable, less secure, and harder to maintain. In contrast, SurveyVista is built 100% natively on Salesforce, ensuring seamless integration, robust security, and long-term reliability without dependency on third-party middleware.
• Data Security & Compliance Risk: More integrations mean more potential exploit points. Native Salesforce apps reduce these risks by eliminating third-party data pipelines and keeping everything securely within your Salesforce org.
• Hidden Costs of Migration: Moving to a non-native platform can mean higher implementation costs, added IT support, and reduced team efficiency, especially if advanced logic or real-time reporting is critical to your feedback program.
• Limited Feature Set: Advanced survey logic, real-time insights, and deep customization are limited or hard to implement with SurveyMonkey.
• Inflexible Licensing: Many SurveyMonkey users report frustration with rigid subscription models and lack of consideration for smaller teams or non-profits.
• Support Concerns: Multiple SurveyMonkey reviews on AppExchange cite poor support experiences, including slow responses, lack of professionalism, and unhelpful resolution paths, especially critical when your account access is at stake.

If Salesforce integration is core to your customer experience strategy, it’s time to explore Salesforce native alternatives that align with your CRM and compliance needs.

Why SurveyVista is the Best Native Alternative

SurveyVista is purpose-built for Salesforce users who want a tightly integrated, secure, and flexible feedback solution, without compromising on functionality.

Here’s what makes it a standout choice:

• 100% Salesforce Native: SurveyVista is built directly on the Salesforce platform, so your data never leaves your org. No integrations needed.
• Advanced Capabilities: Automate feedback flows, build dynamic surveys, and view real-time insights, all inside Salesforce.
• Dedicated Support: From setup to migration to ongoing optimization, our team is here to ensure your success.

Salesforce Security & Compliance

Recent Salesforce security incidents have highlighted how third-party integrations can create exploitable entry points. Each additional integration increases complexity and with it, the risk surface. Native applications help mitigate this by reducing external dependencies and keeping processes secured within the Salesforce platform. With a native solution like SurveyVista, survey responses are stored entirely within Salesforce, simplifying compliance with:

1. GDPR and CCPA data handling rules
2. Industry-specific standards (e.g., HIPAA, FedRAMP)
3. Internal IT governance policies

Proven Customer Results

Switching platforms doesn’t have to mean starting from scratch. Many organizations have already made the move from GetFeedback to SurveyVista and are seeing stronger results, smoother Salesforce integration, and better ROI. Here’s a look at one of those success stories.

Watch our Webinar:Why Migrate from GetFeedback to SurveyVista? Hear the Hire Heroes Story

Discover how the team at Hire Heroes successfully transitioned from GetFeedback to SurveyVista and strengthened their feedback strategy along the way.

A Chance to Modernize

This is also the perfect time to enhance your feedback program:

• Add multi-language support
• Personalize surveys with dynamic Salesforce data
• Trigger surveys based on real-time customer actions
• Visualize results directly in Salesforce dashboards

Best Practices for a Smooth Migration

We’ve helped many organizations transition from GetFeedback, and along the way we’ve built a step-by-step migration guide to make the process effortless.

Our guide walks you through how to:

• Rebuild surveys and workflows within Salesforce to replicate or enhance your existing setup, ensuring a seamless transition.
• Migrate and preserve historical response data so you maintain continuity, compliance, and complete reporting history.
• Enable your team with Salesforce-native training so they can create, manage, and analyze surveys directly in Salesforce from day one.
• Enhance your feedback program with SurveyVista’s added capabilities – automation, advanced analytics, and richer reporting tools beyond what third-party survey platforms provide.

Want a copy? Just reach out, and we’ll guide you through every step.

Let’s Make Your Transition Effortless

We understand that switching survey platforms is a significant decision. To make it easier, we’re offering:

• Free migration assistance – our team will guide you through every step.
• Contract buyout offer – reduce the burden of your existing commitment.
• Limited-time availability – offer valid through December 31, 2025.

Schedule a call with our team and let’s explore how SurveyVista can help you build your next chapter in customer experience, natively in Salesforce.

Looking ahead? Let’s make feedback work even better for your team, right where you already work: Salesforce.