Manufacturing

Help keep products and processes on track

Whether you’re a manufacturer of products for a local market or a global supplier, in today’s competitive markets, effectiveness and efficiency are key. Winners master their supply chains, both upstream and downstream, making it easy for customers, your customers’ customers and suppliers to do business with you.

Effectiveness – doing the right thing – is strongly influenced by customers. Their needs, their perception of your performance and their view of the competition shapes their willingness to do business. Capturing their thoughts is vital.

Efficiency – doing things well – drives productivity and quality. Efficiency in your operations is important but when a high percentage of your product is bought-in, efficiency in your supply chain is equally critical.

Today's manufacturers need answers to key questions:

  • What do our customers think of our products and services?
  • Where are the barriers and risks in our supply chains?
  • Do our products meet the needs of customers' customers?
  • What new products/features will improve our revenue and margins?
  • Are suppliers able to meet our quality and volume expectations?
enter-survey

Enter SurveyVista!

SurveyVista's native Salesforce app provides manufacturers with the survey and form tools they need to improve their customer experience and much more. Here's some of the ways world-leading manufacturers exploit the power and flexibility of SurveyVista.

  • Improve customer experience with feedback from customers, distributors and the customers' customers at all key touchpoints.
  • Identify new poduct opportunities with market research surveys.
  • Assess and monitor supplier conformance with SurveyVista Quiz assessments.
  • Make it easier for customers and suppliers to do business with you with automated forms that drives data directly into your Saleforce CRM.
  • Ensure customers and distributors get what they need by monitoring your after-sales service across all channels.

Our market leading no-code Salesforce integration takes your feedback program to the next level.

  • Automation removes the work of sending surveys.
  • Personalize surveys and forms using Salesforce data to improve response rates.
  • Combine feedback and other Salesforce data to build deeper insights.
  • Make the Voice of the Customer visible across the organization.

And it’s not just surveys. SurveyVista is used extensively to collect customer data. Our extensive question set makes building forms easy, so whether you want to automate product discovery, ensure compliance requirements have been met or even make it easy to complain, SurveyVista delivers.

All this with five star support and the confidence from knowing that your data is held in Salesforce with the same, highly secure, high availability environment protecting all your customer data.

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