Customer Experience Management (CXM) Software
Deliver memorable customer experiences with CXM software built for action, not just insights. SurveyVista empowers you to collect feedback from every channel—email, chat, web, SMS, and more—making it easy to capture the full customer voice at every touchpoint.
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Truly Unlimited Feedback—No Hidden Metering, Ever
Collect feedback from every customer, every time—without worrying about response limits or escalating costs as your CXM program scales.
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100% Native Data Security—No Data Leaves Your CRM
Unlike many CXM solutions, SurveyVista ensures all your customer experience data stays entirely within Salesforce. There’s no need for risky API bridges, sync delays, or external storage.
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Universal Fit—From Solo Users to Global Enterprises
Whether you’re a small team or a multinational, the platform flexes to your workflow—no complex onboarding or steep learning curve.
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Dynamic Logic & Merge Fields for Personalized Experiences
Create truly personalized customer journeys in your CXM software. Surveys and forms adapt in real time using merge fields and dynamic logic, so every respondent sees the questions and content that matter to them.
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Step 1
Capture Every Customer Moment
Forget forced channels or partial pictures. SurveyVista’s CXM software empowers you to gather feedback from every touchpoint.
Step 2
Instantly Connect Feedback to the Right Place
No more juggling spreadsheets or waiting on integrations. Every response flows straight into real-time dashboards and is linked directly to the right customer record, product, or team.
Step 3
Recognize Context and Root Cause
Whether you’re running a quiz, a post-support survey, or a product feedback form, your CXM platform helps you see the full story and prioritize what matters most.
Step 4
Close the CX Loop Fast
Real-time insights let you move from listening to action in a snap. Trigger next-best actions, assign follow-ups, or automate personalized responses—SurveyVista’s CXM solution ensures every piece of feedback fuels real improvements and customer trust.
100% Native Salesforce Surveys, Forms, and Assessments — Seamless Data Collection with AI-Powered Insights to Drive Better Results.
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Frequently Asked Questions
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What makes SurveyVista different from other CXM software or customer experience management platforms?
SurveyVista is 100% Salesforce-native, so all your customer experience data stays secure—never leaving your Salesforce environment. There are no APIs, no syncing delays, and no external storage, ensuring compliance and real-time visibility.
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How quickly can I see value from implementing SurveyVista as my CXM system?
With an intuitive builder, instant data mapping, and prebuilt dashboards, most organizations start collecting and acting on feedback within days—not weeks or months.
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Can SurveyVista’s CXM system be branded with my company’s look and feel?
You can easily customize forms and surveys to reflect your brand, creating a consistent, professional customer experience at every touchpoint.