What Your AI Agents Don't Know About Your Customers
The AI agents your team is deploying right now know ticket volume, case history, and pipeline. They do not know what your customers actually said. That gap is a feedback architecture problem; it is where churn lives, and most Salesforce organizations are one sunsetting tool away from making it significantly worse.
AI transformation without connected customer feedback is not a strategy. It is a guess at scale. And for most Salesforce organisations, the GetFeedback sunset is about to make it significantly worse.
Built for CX leaders by the people closest to this problem.
A CX leader and a Salesforce MVP with 20+ years of experience. She understands what made GetFeedback matter and what the teams need to build to make AI programs actually work in 2027.
Founder and CEO of SurveyVista, a 100% Salesforce-native customer intelligence & action platform. Has worked with enterprise CX teams on migrations from GetFeedback and understands where the process breaks down.
In this webinar, you'll learn
The GetFeedback sunset is the forcing function, but the real change is what CX teams now expect their feedback layer to do for the AI programs already in flight.
This session traces the exact points where feedback detaches from the relevant record, and why most CX leaders do not catch it until it shows up in churn numbers.
You will leave with a framework for evaluating your current setup against the AI programs you are already building, and concrete first steps toward a native Salesforce feedback program.
One focused hour, start to finish
Everything is built around the AI and feedback decisions CX leaders are making right now.
